Frequently Asked Questions

What is the latest time that we can submit an order for delivery in New Zealand?

2pm weekdays NZ time is the latest time (11.00 a.m. Saturday), however if it is urgent we recommend calling us in case there are delays in retrieving the order from the Internet.

What is the breakdown of costs involved in ordering from Interflora?

Interflora charges a $11.70 service charge on orders for delivery in New Zealand and a $17.50 charge for international delivery. The actual delivery charge for an order is included in the flower value.

What are the delivery costs?

New Zealand orders include the standard delivery of $10.50 Monday to Saturday.  All prices to overseas countries include a uniform standard delivery charge.

When can I place my orders for overseas delivery?

For same day delivery (weekdays) place your order by 3.00 p.m.  For Saturday delivery (limited in some coutnries) by 11.00 a.m. Saturday.  Sundays and Public holidays are not available.

Is alcohol availabile?

Alcohol is unable to be delivered by Interflora florists unless they hold their own liquor licence.  Please call 0800 80 88 80 for a list of New Zealand florists able to supply alcohol with your order.

Overseas countries have different rulings regarding alcohol.  Again please call or email our Call Centre for details.

Is it cheaper online?

Yes, placing an Interflora order online will save you $4.00.  If you want personalised service, please telephone our team on 0800 80 88 80.

After flower care tips?

Click here for our tips on caring for your flowers.

What will I get for my money?

The floral arrangements displayed on the site represent the middle value. However customers are advised that due to the seasonal nature of flowers, arrangements may differ from those pictured. In these circumstances Interflora florists reserve the right to make appropriate substitutions whilst maintaining the value of your order.

Can I change colours of what is pictured?

Yes, colour options are shown on many items, otherwise enter your request under special instructions.

Can I purchase gift vouchers?

Interflora has gift vouchers available for the purchase of flowers or plants at Interflora flower shops around the world. Your local Interflora florist has these in stock and can advise you of the different values you can spend.

Do you need special information for funeral/bereavement orders?

Yes - giving the full name of the deceased is necessary to enable the florist executing the order to trace the funeral details to make delivery to the service. Funeral items i.e. wreath or funeral spray cannot be sent to the home, these requests may be changed to sympathy basket or bouquet.

What days can I get delivery in New Zealand?

Any weekday (other than public holidays), Saturdays in most areas.  Deliveries are not usually available Sundays or public holidays.

What is the meaning of some flowers?

Click here to see the meaning of our flowers

Wedding Anniversaries

Year	Traditional	Modern
1	Paper	Clocks
2	Cotton	China
3	Leather	Crystal, glass
4	Fruit, flowers	Applicances
5	Wood	Silverware
6	Candy, iron	Wood
7	Wood, Copper	Desk set
8	Bronze, pottery	Linens, laces
9	Pottery, willow	Leather
10	Tin, aluminium	Diamond
11	Steel	Fashion Jewellery
12	Silk, linen	Pearls
13	Lace, textiles	Furs
14	Ivory	Gold Jewellery
15	Crystal	Watches
20	China	Platinum
25	Silver	Silver
30	Pearl	Diamond
35	Coral	Jade
40	Ruby	Ruby
50	Gold	Gold
55	Emerald	Emerald
60	Diamond	Diamond
75	Diamond	Diamond