• Login

0800 Call Centre

Dear Customers. Our headquarters team are experiencing very high call and email volumes. Our florists are facing high demands as well. Our response times may not be as prompt as you could usually expect but please be aware the team are working very hard to get to your enquiry. We thank you for your understanding.

Covid-19 latest information for Interflora.

Covid-19 latest information for Interflora.

New Zealand is now in Level 1 on our COVID-19 alert status. Under this status Interflora is open again for deliveries or pre-arranged pick-ups of your flower orders in New Zealand. Delivery of your orders is also available to most International destinations with the florists in those countries adhering to the local guidelines.

Our Headquarters team are working remotely to process your orders and answer your questions. Our member florists, under the rules for retail businesses, must have a safety plan in place to be able to operate. 

The flower growers and markets are confident of having a good supply of fresh flowers available to our florists, however there may be some flower types unavailable and the florists may have to make substitutions to be able to deliver your order. We appreciate your understanding at this time.

Some international destinations are experiencing restrictions due to their own lockdown requirements. This is changing frequently as countries are announcing changes to the measures they are taking.

Please note that in many other countries, florists are also being required to leave the flowers on the recipient’s doorstep and knock on the door or phone but not personally hand over the flowers.

Deliveries to Rest homes, Hospitals and Schools are also not possible in some countries.

If you have any questions regarding international deliveries please contact our team on orders@interflora.co.nz or 0800 80 88 80.

 

BECOME A CUSTOMER TODAY!

  • Store your personal details - enabling future purchases to be faster and easier for you!
  • Create an address book - of people to whom you send flowers and gifts. This saves having to retype all their details each time you visit!
  • Set reminders - so that you never forget a birthday or anniversary again. Simply set the date, recipient, and how far in advance you would like to be reminded!

Sign up today! Click here

SECURITY 
At Interflora New Zealand we value your security and privacy. Your order is protected by using our secure server. While we may (with your permission) securely store your customer details, your credit card details are NEVER stored once we have processed your order. Should you have any reservations about ordering online please order by calling us FREE on The Flowerline ™ on 0800 80 88 80 (available in New Zealand only) quoting the catalogue number found beneath the arrangement you have chosen.

DELIVERY – NEW ZEALAND

Interflora Pacific Unit Ltd is proud to be a New Zealand Cooperative Company, owned and operated by our member florists. You can contact us at our Headquarters located in Christchurch or visit our member florists who are operating retail studios in towns around New Zealand. 

For Interflora flower deliveries in New Zealand or worldwide make your floral selection in the left hand menu.

The standard delivery of $13.50 Monday to Saturday is added to the total of your order, except where click and collect is used.

Interflora New Zealand will deliver flowers and gifts to almost anywhere in New Zealand.

Same day delivery is available for New Zealand orders placed before 2.00 p.m. weekdays or 11.00 a.m. Saturday, New Zealand time.  Deliveries are not available on Sundays or Public Holidays.

Deliveries at specific times of the day can be requested but not guaranteed.

Rural deliveries may incur extra delivery charges and if applicable you will be notified before your order is accepted.  Some rural areas of New Zealand, or towns without an Interflora florist, may require up to 48 hours for deliveries.  Rural deliveries cannot be guaranteed on Saturdays.

If your delivery is urgent please call The Flowerline ™ on 0800 80 88 80 (available in New Zealand only) for up-to-the minute advice on delivery availability.

Please include the name of the deceased in the case of funeral orders.

DELIVERY – OVERSEAS
Choose deliveries in other countries by selecting from the box in the upper right menu.  If the country you wish to send flowers to is not listed, please detail your requirements, including the recipient’s town and country, using the Contact Form and our overseas department (Retrans) will email you a quote.

All prices to overseas countries include a uniform standard delivery charge.

New Zealand customers can also contact our overseas department (Retrans) on 0800 80 88 80 and a customer service person will assist you, or visit your local Interflora florist.

Interflora New Zealand will deliver flowers and gifts to almost anywhere in the world, where fresh flowers are available.  Naturally our delivery service is affected by local conditions.  Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions. If delivery is not possible to the location chosen we will contact you as soon as possible.

Deliveries to other countries can be made the next business day if you place your order by 3.00 p.m. weekdays, 12.00 noon Saturday, New Zealand time.  Delivery may be possible, but limited on Saturdays, Sundays and Public Holidays.

If your delivery is urgent please call The Flowerline ™ on 0800 80 88 80 (available in New Zealand only) for up-to-the minute advice on delivery availability.

Please include the name of the deceased in the case of funeral orders.

GUARANTEE OF SATISFACTION 
Interflora New Zealand guarantees the freshness, flower quality and value of every Interflora relay order. Each Interflora arrangement delivered by its members is created by a professional Interflora florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Complaints must be made within 48 hours of delivery to the Interflora New Zealand florist who delivered the order. Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

REFUND POLICY 
If your order is not delivered to your satisfaction then Interflora New Zealand will either arrange a re-delivery of your order to the recipient or provide you with a 100% refund of your order. The refund policy applies to both order deliveries in New Zealand and International deliveries overseas.

QUALITY & SUBSTITUTIONS
Throughout New Zealand seasonal and regional conditions may affect the supply of flowers and foliages. In some circumstances the florist may need to substitute a flower variety, container or accessory for another in order to fulfil your order requirements.  All designs pictured are a guide to the style of flowers and gifts that will be delivered. Any substitutions made will be of equivalent value and quality. When a substitution is required, our florists will take the utmost care to maintain the colour, shape and effect of the design. 

CONTAINERS 
Where possible the particular container or basket shown will be supplied. Should these not be available alternative containers of a similar value and style will be substituted.

PRICE AND VALUE 
ALL PRICES ARE IN NEW ZEALAND DOLLARS (NZ$) unless otherwise stated. If you choose to display the prices in another currency you will be charged in that currency. The charge to you card will appear on your statement as Interflora Pacific Christchurch Nz.

Prices apply in New Zealand and include GST. The standard delivery of $13.50 Monday to Saturday is added to the total value of your order.  The Interflora Service Charge is $14.00 (GST included) for New Zealand orders and $19.80 (GST zero rated) for International orders. INTERFLORA customers are advised that prices apply to the floral arrangements and gifts depicted on this INTERFLORA Internet Site and are recommended guidelines only and not obligatory. The floral arrangements displayed represent the middle price. Extra charges for out-of-town delivery, if applicable, will be notified to you before your order is accepted.

Rural deliveries may incur extra delivery charges and if applicable you will be notified before your order is accepted.  Some remote areas of New Zealand require up to 48 hours for deliveries.  Rural deliveries cannot be guaranteed on Saturdays.

 

 

DELIVERY AND TERMS AND CONDITIONS - NEW ZEALAND HAMPERS

All sales are made under full compliance with the laws of New Zealand, including:

  • Fair Trading Act
  • Commerce Act
  • Sale of Goods Act
  • Consumer Guarantees Act

Substitutions

In the event of a product not being available Spoil Me will replace it with another of similar or greater value.

Sale of Liquor

To comply with the Sale and Supply of Alcohol Act 2012, S J Design Ltd has a license to sell liquor, granted by the Auckland District Licensing Committee.  S J Design Ltd license number is 007/OFF/59/2017 issued 2 February 2018.  Customers must be 18 or over and not be intoxicated to make purchases of gift boxes.  It is illegal to purchase alcohol when under the age of 18 and it is also illegal to make a false declaration of age in order to purchase liquor.  No liquor will be sold or delivered on Good Friday, Easter Sunday, Christmas Day or before 1 pm on Anzac Day.

Privacy

As per Interflora’s general terms and conditions

Security

As per Interflora’s general terms and conditions

 Interflora has florist members in the following towns:

 Auckland City and Surburbs; Kaikohe;  Kaitaia;  Kerikeri;  Orewa;  Pukekohe;  Red Beach, Waiheke Island; Waiuku;  Warkworth; Whangarei;

Cambridge;  Gisborne;  Hamilton;   Katikati, Matamata;  Morrinsville;  Otorohanga;  Rotorua;  Taupo; Tauranga; Te Awamutu;  Te Kuiti;  Te Puke; Thames; Tokoroa;  Waihi, Whakatane.

Carterton, Dannevirke, Hastings;  Havelock North;  Hawera; Levin, Marton, Masterton;  Napier;  New Plymouth, Palmerston North;  Paraparaumu; Stratford, Taihape;  Waikanae; Waipukurau;  Wanganui; Wellington City and Surburbs.

Ashburton;  Blenheim;  Christchurch;  Geraldine, Greymouth; Hokitika;  Kaiapoi; Lincoln,  Motueka; Nelson;  Rangiora; Timaru.

Cromwell;  Dunedin; Gore;  Invercargill;  Milton;  Mosgiel;  Oamaru;   Queenstown, Te Anau.

Interflora florists can also deliver to a wide range of other areas throughout New Zealand.